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Last Updated: January 2026

Privacy Policy – How Chance Protects Your Data

Your privacy matters at Chance. This Privacy Policy explains exactly what personal information we collect when you use chance.wine, why we collect it, how it is stored and protected, and what rights you have over your own data. We keep things straightforward — no hidden practices, no selling your data to third parties.

Create Your Account Terms & Conditions

Privacy at Chance — The Short Version

Six key things Pakistani players should know about how Chance handles personal data before reading the full policy below.

Your Data Is Secure

Chance uses industry-standard encryption and secure storage practices to protect your personal information and PKR payment details. Account data is never stored in plain text and access is strictly controlled within the Chance team.

We Do Not Sell Your Data

Chance does not sell, rent, or trade your personal information to any third-party marketers or data brokers. Your name, contact details, and payment information are used solely to operate your account and process your PKR deposits and withdrawals.

Payment Data Handled Safely

When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or cards, your payment details are processed by certified payment processors. Chance does not store full card numbers or mobile wallet PINs on its own servers.

You Control Your Data

You have the right to access your personal data, request corrections, and ask for your data to be deleted where applicable. If you want to know exactly what information Chance holds about you, contact the support team and we will provide it.

No Unnecessary Data Collection

Chance only collects information that is genuinely needed to run your account, process payments, verify your identity, and keep the platform secure. We do not collect data that serves no purpose for your experience on chance.wine.

Policy Updates Are Communicated

If we make significant changes to this Privacy Policy, players will be notified before the changes take effect — through an in-platform notice or by email to the address registered on your account. This page always shows the current version.

Contents
  1. Who We Are
  2. Information We Collect
  3. How We Use Your Information
  4. Payment Data & Processing
  5. Cookies & Tracking
  6. Sharing Your Information
  7. Data Retention
  8. Your Rights Over Your Data
  9. Security Measures
  10. Children & Minors
  11. Changes to This Policy
  12. Contact & Complaints

Important: This Privacy Policy applies to all users of chance.wine, including Pakistani players who have registered an account, are browsing the platform, or have downloaded the Chance app. By using Chance, you agree to the data practices described here.

1 Who We Are

Chance operates the online gaming platform available at chance.wine. This Privacy Policy describes how Chance collects, processes, stores, and protects the personal information of players and visitors to the platform, including Pakistani players who access Chance via desktop browser, mobile browser, or the Chance app.

When this policy refers to "Chance", "we", "us" or "our", it refers to the operator of chance.wine. When it refers to "you" or "your", it refers to you as a registered player, a visitor to the website, or a user of the Chance app.

If you have any questions about how your data is handled, you can reach the Chance support team through the contact options available in your account or by writing to [email protected].

2 Information We Collect

Chance collects personal information in two ways — information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

  • Registration details: Your full name, date of birth, residential address, email address, and phone number when you create your Chance account.
  • Identity verification documents: A copy of your national identity card (CNIC), passport, or other government-issued ID when requested for account verification.
  • Payment details: Your JazzCash mobile number, Easypaisa account reference, Raast ID, bank account number, or card details when you make a PKR deposit or withdrawal. Full card numbers are handled directly by our payment processors, not stored by Chance.
  • Support communications: Records of any messages, emails, or live chat conversations you have with the Chance support team.
  • Responsible gaming preferences: Any deposit limits, session limits, or self-exclusion settings you configure in your account.

Information collected automatically:

  • Device and technical data: Your device type, operating system, browser type, IP address, and screen resolution when you visit chance.wine or use the Chance app.
  • Usage data: Pages you visit on the platform, games you play, sports markets and cricket/PSL matches you bet on, session duration, and navigation patterns.
  • Cookies and similar technologies: Data collected via cookies, local storage, and session identifiers. See Section 5 for full details on our cookie usage.
Data Type Examples How Collected
Identity Data Name, date of birth, CNIC/passport Provided by you at registration or verification
Contact Data Email address, phone number Provided by you at registration
Payment Data JazzCash number, bank account, card type Provided by you during deposit/withdrawal
Technical Data IP address, device type, browser Collected automatically when you use the platform
Usage Data Games played, bets placed, session time Collected automatically via platform logging
Communications Support chat records, email threads Created when you contact support

3 How We Use Your Information

Chance uses the personal information we collect only for legitimate purposes directly related to operating your account and providing the platform experience. Here is a breakdown of why we use each category of data:

  • Account registration and management: Your name, email, phone number, and date of birth are used to create and maintain your Chance account, send you account-related notifications, and confirm your identity when you contact support.
  • Identity verification: CNIC or passport details are used to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and to comply with our anti-fraud and anti-money-laundering obligations.
  • Processing deposits and withdrawals: Payment data is used to process your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, or card. This data is shared with the relevant payment processor only to the extent required to complete the transaction.
  • Platform security and fraud prevention: Technical data such as your IP address, device type, and session behaviour is used to detect suspicious activity, prevent unauthorised access to your account, and protect the platform from fraud and abuse.
  • Customer support: Support communication records are retained so that Chance can respond to your queries, follow up on open issues, and maintain a history of any disputes or complaints.
  • Responsible gaming: Usage data and account activity are monitored to help Chance identify patterns that may suggest problem gaming behaviour, allowing support staff to proactively reach out where appropriate.
  • Platform improvement: Aggregated, anonymised usage data is analysed to understand how players use the platform, which sports markets and casino games are most popular, and where the experience can be improved.
  • Marketing communications (where you have opted in): If you have opted in to marketing at the time of registration or in your account settings, your email or phone number may be used to send you information about promotions, bonuses, and new features on Chance. You can opt out at any time.

Your choice on marketing: Chance will not send you promotional messages unless you have opted in. If you change your mind, you can update your communication preferences in your account settings at any time.

4 Payment Data & Processing

All financial transactions on Chance — deposits and withdrawals in PKR — are handled with a high level of care. Here is how payment data is managed:

  • JazzCash and Easypaisa: When you deposit or withdraw using JazzCash or Easypaisa, your mobile wallet number is passed to the respective payment gateway to initiate the transaction. Chance does not store your JazzCash or Easypaisa PIN at any point.
  • Raast and Bank Transfer: Your bank account number or IBAN is used solely to process the transfer. This data is stored securely in your account profile to facilitate future withdrawal requests to the same account.
  • Card payments: Debit and credit card transactions are processed by a certified payment processor. Chance does not store full 16-digit card numbers on its servers. Only masked card references (e.g., last four digits and card type) are retained in your account for reference.

Chance requires that all payment methods used must belong to the account holder. Third-party payment methods are not permitted, and any transaction identified as coming from a third-party source may trigger an account review.

Payment processors used by Chance operate under their own privacy policies and security standards. While Chance selects processors that meet high security benchmarks, we are not responsible for how those processors handle data on their own systems once a transaction has been initiated.

Reminder: Never share your JazzCash PIN, Easypaisa password, or online banking credentials with anyone — including Chance support staff. Chance will never ask you for these details.

5 Cookies & Tracking

Chance uses cookies and similar tracking technologies on chance.wine and in the Chance app. These are small files or identifiers stored on your device that help the platform function correctly and allow us to understand how players use the service.

Types of cookies Chance uses:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages and maintain your account state during a game session. Without these, the platform cannot work properly.
  • Functional cookies: Remember your preferences — such as your preferred language, display settings, and recently viewed sports markets — so you do not have to re-enter them every visit.
  • Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most, and where users drop off. This data is used in aggregate to improve the Chance experience and is not linked to your individual identity.
  • Security cookies: Used to detect and prevent fraud, bot activity, and unauthorised login attempts. These are strictly necessary for platform security.

Chance does not use advertising cookies or allow third-party ad networks to place tracking cookies on chance.wine. You will not be tracked across other websites for advertising purposes through Chance.

Most browsers allow you to manage cookie settings — you can block or delete cookies through your browser settings. Note that blocking essential cookies will prevent the Chance platform from functioning correctly and you may not be able to log in or place bets.

6 Sharing Your Information

Chance does not sell your personal data. We share information with third parties only in the following limited and necessary circumstances:

  • Payment processors: JazzCash, Easypaisa, Raast, banks, and card processors receive only the payment data needed to complete your transaction. They are contractually required to protect this data and use it only for the transaction at hand.
  • Identity verification providers: Where Chance uses a third-party service to assist with KYC (Know Your Customer) checks, your identity documents may be passed to that provider for verification purposes only. These providers do not retain your documents beyond the verification process.
  • Technology and platform providers: Game providers, Live Casino studios, and platform infrastructure providers may receive limited technical data — such as a player session token — necessary to deliver their services within Chance. They do not receive your full personal profile.
  • Fraud prevention and security services: Anonymised or hashed device and behavioural data may be shared with fraud detection services to identify and block suspicious activity across the platform.
  • Legal obligations: If Chance is required to disclose information by law, court order, or to prevent serious harm, we will comply with that obligation. We will inform affected players where legally permitted to do so.

All third parties with whom Chance shares personal data are required to handle it in accordance with applicable data protection standards. Chance does not transfer your data to third parties for their own independent marketing or commercial purposes.

7 Data Retention

Chance retains your personal data for as long as your account is active and for a period thereafter as required by our operational and legal obligations. Specifically:

  • Active accounts: Your account data — registration information, payment history, bet history, and support records — is retained for the full duration your account remains open.
  • Closed accounts: Following account closure, Chance retains your data for a minimum period to comply with anti-money-laundering and fraud prevention requirements, and to resolve any outstanding disputes.
  • Identity documents: Copies of identity verification documents are retained for the period required to meet our verification obligations and are then securely deleted.
  • Support records: Communication records with the support team are retained for a reasonable period to allow follow-up on unresolved issues and for quality monitoring purposes.

Data that is no longer required for any legitimate purpose is deleted or anonymised securely. Anonymised, aggregated data (which cannot be used to identify you) may be retained indefinitely for platform analytics and improvement purposes.

If you request deletion of your account and data, Chance will process this request in line with the rights described in Section 8, subject to any legal retention obligations that apply.

8 Your Rights Over Your Data

As a Chance player, you have the following rights with regard to the personal information we hold about you. To exercise any of these rights, contact the Chance support team with your request.

  • Right to access: You can request a copy of the personal data Chance holds about you. We will provide this in a clear, readable format.
  • Right to correction: If any of the information in your account is inaccurate or out of date — for example, a change of address or phone number — you can request that it be corrected. You can update many details directly in your account settings.
  • Right to deletion: You can request that Chance delete your personal data. We will process deletion requests where there is no overriding legal obligation to retain the data. Note that closing your account is a prerequisite for a full data deletion request.
  • Right to restrict processing: In certain circumstances, you can ask Chance to limit how your data is used while a dispute or correction request is being resolved.
  • Right to data portability: You can request that Chance provide your data in a structured, machine-readable format so that you can transfer it to another service if you choose.
  • Right to object to marketing: If you have opted into marketing communications and wish to opt out, you can do so at any time through your account settings or by contacting support.

Chance will respond to data rights requests within a reasonable timeframe. In some cases, identity verification may be required before we can fulfil a request, to ensure we are disclosing or deleting the correct player's data.

9 Security Measures

Protecting your personal and financial data is a core priority at Chance. The platform employs a range of technical and organisational security measures, including:

  • SSL/TLS encryption: All data transmitted between your device and chance.wine is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols. You can verify this by the padlock icon in your browser's address bar.
  • Secure password storage: Account passwords are stored in hashed form — Chance does not store plain-text passwords and cannot read your password even if it wanted to.
  • Access controls: Access to player data within the Chance organisation is restricted on a need-to-know basis. Only staff who require access to personal data to perform their role are granted it, and all access is logged.
  • Fraud monitoring: Automated and manual monitoring systems check for unusual account activity, including login attempts from unrecognised locations, unusual transaction patterns, and suspected bot activity.
  • Regular security reviews: Chance conducts regular reviews of its security infrastructure and processes to identify and address potential vulnerabilities.

While Chance takes every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials secure and for logging out of your account when using shared or public devices. If you suspect your account has been compromised, contact support immediately.

10 Children & Minors

Chance is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18, and the platform is not designed for or marketed to minors.

If Chance becomes aware that a person under 18 has created an account or provided personal information, that account will be closed immediately and all associated data will be deleted, except where retention is required for fraud prevention purposes.

Parents and guardians who are concerned that a minor may have accessed or registered with Chance should contact the support team immediately. Chance takes child protection seriously and will act promptly on any such reports.

For further guidance on preventing minors from accessing online gaming platforms, please visit the Responsible Gaming page, which includes information on parental controls and self-exclusion tools.

11 Changes to This Privacy Policy

Chance may update this Privacy Policy from time to time to reflect changes in how we operate the platform, new legal requirements, or feedback from players. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

Where changes are significant — for example, a change in how we share your data or a new category of data being collected — Chance will notify active players before the change takes effect. This notification may be delivered via an in-platform banner, an email to your registered address, or both.

If you continue to use the Chance platform after a Privacy Policy update has been notified and taken effect, your continued use constitutes acceptance of the updated policy. If you do not agree with an update, you should discontinue using the platform and contact support to discuss your account closure and data deletion options.

We encourage you to review this page periodically so you are always aware of the current version of our Privacy Policy.

12 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how Chance has handled your personal information, please get in touch with the support team.

  • Email: [email protected] (displayed for reference — please use the in-platform support chat for the fastest response)
  • In-platform support: Use the live chat or help centre available when you are logged into your Chance account.

Chance will acknowledge your privacy-related request or complaint promptly and aim to resolve it as quickly as possible. For data access, correction, or deletion requests, we may need to verify your identity before processing the request to ensure we are acting on instructions from the account holder.

If you feel that Chance has not adequately addressed your privacy concern, you have the right to escalate your complaint through appropriate channels available to you.

Note: This Privacy Policy was last updated in January 2026. The version on this page is always the current version. Older versions are not publicly archived but can be requested from the support team.

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Now that you know how Chance handles your data, you can enjoy Casino, Live Casino, and Cricket & PSL Sports Betting with full peace of mind. Create your free account today, deposit in PKR using JazzCash, Easypaisa, Raast or bank transfer, and get started in minutes.

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